Programs for Administrative Personnel
The programs below recognize a significant shift in American business—the changing role of support personnel. With this changing role come uncertainties, anxiety, and the need for skills in communication and conflict resolution.
  • The Changing Role of Administrative Support Personnel
  • Working and Communicating Well with Others: Assertiveness, Conflict Management, Listening, Communication Styles, Dealing with Difficult People
  • Teamwork: Understanding the Boss-Secretary Relationship
  • Memo and Letter Writing Seminar for Executive Secretaries
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