Communication and Influence Skills
Interpersonal Skills
Interpersonal communication skills are critical to superior job performance. By understanding the communication styles of others and of yourself, you can develop better internal relations and more positive customer relationships. The courses below can be easily customized to meet the needs of staff, management, or support personnel.
  • Interpersonal Skills: Building Relationships in a Changing Environment
  • Using the Myers-Briggs Indicator to Enhance Personal Effectiveness
  • Improving Listening and Memory Skills
  • Communication Skills for Technical Professionals
  • Assertive Communication Skills
  • Influencing Strategies
Business and Technical Writing

The main vehicle for translating ideas into reality is the written word.Whether you are formulating policy, requesting action, summarizing results, documenting processes, or providing analysis, being able to distill ideas into crisp business writing is a professional necessity. The programs below may be taken on a stand-alone basis or may be excerpted from and the modules built into a unique, customized program.

Basic Skills

  • English Again: Reviewing the Basics
Business Writing
  • Writing for Impact: Assessing and Understanding the Needs of Your Audience
  • Writing Effective Letters, Memos, and Email
  • Ideas to Dollars:Writing Successful Proposals
  • Executive Seminar: Editing Skills for Reviewers, Managers, and Supervisors
Technical Writing
  • Preparing Policies, Procedures, and Audit Reports
  • Scientific and Technical Writing
  • Advanced Scientific and Technical Writing
  • Writing Successful Research Proposals
Reading Skills
Our reading programs are designed to help improve reading efficiency, whether one is a painstaking reader, a one-speed-for-everything reader, or a quite competent reader who finds himself or herself overwhelmed by reading demands. The courses will help participants quickly read and understand letters, memos, reports, trade press information, and email.
  • Increasing Your Reading Efficiency
  • Developmental Reading Skills
  • Applied Speed Reading
Oral Presentations
The programs below provide a nonthreatening environment in which to learn how to design an intelligent and responsive talk and to practice overcoming stress and awkwardness before large and small groups. Included are suggestions on how to assess the needs and expectations of the audience and how to prepare effective visuals, including computer-generated presentations, transparencies, flip charts, and handouts.
  • Overcoming the Fear of Presenting to Large and Small Groups
  • Preparing and Delivering Persuasive Presentations
  • Scientific and Technical Presentations
  • Speech and Pronunciation Workshop: Individualized or Small Group
  • Advanced Presentations Seminar
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